Payment Policy

Last updated: December 06, 2025

This Payment Policy explains how payments are handled when using the Cineva digital food ordering kiosk, operated by Roftr Clouds LLP.

About Us

Roftr Clouds LLP
A-44, Renga Complex, HUDCO Colony
Near PSG Hospital, Peelamedu
Coimbatore – 641004,
Tamil Nadu, India
Mobile: 9790403333
Email: support@roftr.com

Accepted Payment Methods

The Cineva kiosk currently supports secure digital payments via:

• PhonePe Payment Gateway
• UPI (Unified Payments Interface)
• PhonePe Wallet (if supported by the merchant)
• PhonePe-supported credit/debit cards (if enabled)

Payment Processing

• All payments are processed securely through the PhonePe gateway.
• Cineva does not store or access card numbers, UPI IDs, or banking passwords.
• Once payment is completed, the order is forwarded to the kitchen immediately.

Payment Confirmation

Customers will receive an on-screen confirmation of successful payment. A printed token/receipt is generated automatically.

Failed Payments

• If money is deducted but the order is not created, the amount will be reversed by the payment gateway provider (PhonePe).
• Refund timelines may vary depending on customer bank/UPI provider.

Overcharges or Duplicate Payments

In case of duplicate charges or incorrect billing, the customer may request verification through canteen staff or contact us at support@roftr.com.

Disputes & Chargebacks

• Payment disputes should be reported immediately to PhonePe and Roftr Clouds LLP.
• We will assist in verifying order logs and payment records.

Contact Us

For payment-related concerns, email support@roftr.com or call 9790403333.